The health care industry, including hospitals, has the greatest need for
sophisticated information systems because of the enormous amount of data it
handles and because of its life-and-death responsibilities. Yet the
implementation of large-scale and robust-enough IT systems in public
healthcare institutions can be challenging as well as ineffective. We know
that several large American medical centers have not been successful in
attempting to execute major upgrades or overhaul their processes. Without
careful preparation and agile execution, some may experience a serious,
expensive, and distracting fate. With the pace of today's technological
innovation and efficiency demands, health care organizations need enhanced
customer service orientation, a multi-channeled market... (more)